311 Contact Center Agent

Answers resident calls to the 311 non-emergency line and logs and routes service requests to departments.

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⚡️ Core Competencies

✓Customer Service
✓Service Request Intake
✓Knowledge Base Use
✓Case Routing
✓Public Communication

🎯 Sample Activities

→Answer resident inquiries about city services and non-emergency issues
→Log service requests such as pothole and trash complaints into the system
→Route and dispatch requests to the responsible departments
→Provide status updates to residents on open service requests

📸 This role at work

Every 311 Contact Center Agent on Aclade ships 18 distinct personas — each with its own identity, voice and work history. Browse them and start your free 7-day trial from the rental page.